good service ,fast delivery and easy buy products online
Bought this in Jan 2021. The handle broke when I dropped it doing kettlebell swing. height was about 0.5m. tried to 'chat' with the facebook messenger for a few days to see if can refund, no response. so took the damaged product down to Waterway Point, and the nice lady got me a refund. As usual, Decathlon's in-person customer service is much better than the online ones.
Thank you for your feedback.
Decathlonians greatly appreciate it.
We are very sorry about your experience and apologise for inconvenience caused.
We will be happy to have you back shopping with us and hopefully this situation will not have a negative impact on your perception of Decathlon.
Stay safe and take care!
Fitness Department Manager
Hi sir, thank you for your feedback ☺️. Its good to hear it from you. Have a good day sir.
Domyos Sports Advisor
I have to bring the 8 kg kettlebell around shopping mall without proper bag or box..like seriously?????
First of all, greeting from Decathlon KL East Mall.
Thank you for taking the time to write the review! We are truly sorry to hear that our service on physical store delivery did not meet your expectations. We would like to inform that we having a service to deliver the heavy product to your car. I would like to contact you personally in case you would like to highlight any other shortfalls in our service for us to improve ourselves in satisfying your needs as your satisfaction is our top priority.
You may write to me directly at firstname.lastname@example.org
It would be a great pleasure if there is anything that I can assist you to redeemed with your unpleasant experience.
Have a great evening ahead and thank you for stopping by and I look forward to see you soon.
I really liked this kettlebell, the weight is not heavy and it gave me a full range of motion when doing kettlebell swings and can be stored in my car for workouts. Recommended for beginners who wants to exercise using kettlebell.
Thank you for your time in leaving us with a 5-Star rating on our product. We have read through your comments and we are glad that we managed to delight you with the standards of our product. We really appreciate your loyalty with Decathlon. Please let us know if there is anything else we can improve on in the future. Thank you once again for your time and we hope to serve you again soon!
Very much worth the price, and sturdy!