The bag is only suitable for a specific Iphone model and handphone size but this was not indicated on the bag or on any label or even by a display notice at the decathalon store that I purchased it. As such I could NOT use the bag after purchase.Other than that, the waterproof design is good.
Thank you for taking the time to review our products. I am sorry to hear that this WATERPROOF PHONE POUCH SMALL IPX7 did not meet your expectations.
This small size phone pouch is able to fit a phone of maximum 13cm long and 7cm wide. It should come with a paper insert showing the max phone dimensions - the insert looks like this. As such, the phone pouch that you purchased could be missing this insert.
If you are a Decathlon member, you may wish to come down to the experience stores (Singapore Lab, Orchard, City Square Mall, Bedok or Joo Koon), to exchange for the WATERPROOF PHONE POUCH LARGE IPX8 - which is able to fit a phone of maximum 16cm long, and 9cm wide.
If the large size pouch is still too small for your phone, you may come down to return the item. Just ensure that the product is in a new and/or resellable condition with the RFID tag before you head down! You can check out our Exchange & Return policy by clicking HERE.
Feel free to submit more reviews about our products, and we hope to see you in our stores soon! :)
Sport on safely!
Lasts well at the beach and in the shallow sea. It is very small so make sure you measure your phone. The waterproof lock works well and didn't have any issues at the beach. Touch screen still works well. Good product
Hello. We are ecstatic that our products have met your expectations and hope we can serve you again in the future. If you have any inquiries, please don't hesitate to contact us at any of our Customer Care platforms. Thank you.