Hi, I received the product today and the case containing the package is broken. Feeling disappointed.
Thank you for sharing your valuable feedback on the Domyos 50kg kit and we are glad to hear our product has met your expectations. We are sorry you have received the packing in a damaged condition. Request you to kindly confirm your platform used to place this order we will work with our team for a prompt solution.
But, the Wheel has not been fit properly, i think it was little broken one side.
i have watch once i reached home and check..any option to replace the BOX alone or Rectify the defective part..
Thank you so much for taking some time and writing back to us with your feedback.
It gives us immense pleasure to know that you enjoy using the Domyos weight training kit. It is however a concern to know that the packaging of the product is not the best and you had an issue with the same.
We have alerted the teams about the same and they have stopped making the cases for now. We are looking at alternates for the same. Unfortunately, you will not be able to replace the box for a new one. What i can do for you is, i will alert you on when we have a new batch of boxes made and hit the store. Once there, you can exchange your old piece for the new one.
I remain available on firstname.lastname@example.org for any further assistance.