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You need to take your time to slowly fit iphone X. All you need is two cardboard or hard sheet material to place on both front and back of iphone and it will smoothen the sliding in and out process. Without that the glass screen will stick to the cover making it slow and challenging to remove
Hi Hong Rui,
Thank you for taking the time to write a review on the Waterproof Phone Pouch Small IPX7. We are glad to hear that the product is working well for you.
Your reviews and feedback on the product are important to us as it allows us to improve our products for a better user experience.
Feel free to leave a review on other Decathlon products and we hope to see you in our stores soon!
A waterproof phone pouch that can't fit a regular size mobile phone, there is no way to test the tactile, water tightness and it's easiness in opening & closing. This should merely be use as a pouch for cards, keys and other small items.
Thank you for taking the time to review our products. I am sorry to hear that you could not find a size that fits your phone perfectly.
Our local team regularly sends feedback to the team in Europe, on the fit and suitability of our products. Our end goal is to ensure that we are able to make sports accessible in our local community through our affordable, yet quality products.
With that said, the product that you have purchased comes in 2 sizes. Itiwit Size S (which I assume you have) and Itiwit Size L. I would recommend customers to get the Itiwit size L Pockets as it fits most of the Android and iPhone users.
The L Pockets are well-sealed and are waterproof up to 3 metres for 1 hour: IPX8 standard.
Should you still experience any difficulties, please come down to any of our experience stores (Singapore Lab, Orchard, City Square Mall, Bedok or Joo Koon) to seek further assistance and our teammates will gladly assist you! ≧◠‿◠≦✌
Hope to see you in Decathlon soon!
Thank you and have a pleasant day.
Sport on safely!
The bag is only suitable for a specific Iphone model and handphone size but this was not indicated on the bag or on any label or even by a display notice at the decathalon store that I purchased it. As such I could NOT use the bag after purchase.Other than that, the waterproof design is good.
Thank you for taking the time to review our products. I am sorry to hear that this WATERPROOF PHONE POUCH SMALL IPX7 did not meet your expectations.
This small size phone pouch is able to fit a phone of maximum 13cm long and 7cm wide. It should come with a paper insert showing the max phone dimensions - the insert looks like this. As such, the phone pouch that you purchased could be missing this insert.
If you are a Decathlon member, you may wish to come down to the experience stores (Singapore Lab, Orchard, City Square Mall, Bedok or Joo Koon), to exchange for the WATERPROOF PHONE POUCH LARGE IPX8 - which is able to fit a phone of maximum 16cm long, and 9cm wide.
If the large size pouch is still too small for your phone, you may come down to return the item. Just ensure that the product is in a new and/or resellable condition with the RFID tag before you head down! You can check out our Exchange & Return policy by clicking HERE.
Feel free to submit more reviews about our products, and we hope to see you in our stores soon! :)
Sport on safely!
Hello Rashidin, thank you for your time to give us feedback and a 4-stars rating. We are glad that we managed to delight you with the standard of our product. Just a reminder for you, don't forget to always keep the Waterproof Phone Pouch close tight to ensure water cannot go inside the pouch. If you have any difficulties with the product, you can reach us for help. Your loyalty towards Decathlon is highly appreciated. Thank you for shopping with us and we hope to serve you again soon. Stay safe!
Lasts well at the beach and in the shallow sea. It is very small so make sure you measure your phone. The waterproof lock works well and didn't have any issues at the beach. Touch screen still works well. Good product
Hello. We are ecstatic that our products have met your expectations and hope we can serve you again in the future. If you have any inquiries, please don't hesitate to contact us at any of our Customer Care platforms. Thank you.