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  1. Preamble

  2. Orders

  3. Availability

  4. Delivery

  5. Cooling off period

  6. Warranties- after - Sales Service

  7. Risques and ownership

  8. Entire agreement

  9. Governing Law

  10. Limitation of Liability

  11. General


    • 1.1. This Website can be accessed at
    • 1.2. The general terms and conditions of sale set out hereunder ("Terms and Conditions") shall govern the ordering, sale and delivery of products and/or services (collectively the "Goods") purchased on the Website.
    • 1.3. The use of this Website shall be governed further by the Terms of Use and Privacy Policy which may be accessed as follows: Terms of Use and Privacy Policy
    • 1.4. These Terms and Conditions are entered into exclusively between Decathlon, and every person that accesses and/or places an order on the Website, ("You", "Your" or "User"). For purposes of these Terms and Conditions, the User and Decathlon shall hereinafter collectively be referred to as the "Parties".
    • 1.5. The Parties acknowledge and agree that their relationship will be exclusively governed by these Terms and Conditions together with the abovementioned Terms of Use and Privacy Policy.
    • 1.6. It is Your responsibility to familiarise Yourself with the provisions of these Terms and Conditions. Should there be any provision that You do not understand, it is Your responsibility to raise any concerns and/or questions You may have before accepting the Terms and Conditions. If you do not agree to the Terms and Conditions, then do not continue to use the Website and/or order the Goods.
    • 1.7. You confirm that You have reached the age of majority in Indonesia, alternatively that you have obtained parental consent to transact on the Website, alternatively that You are duly assisted and/or supervised by Your parents or legal guardian and that You have the legal capacity to contract with Decathlon and to subsequently place an order on the Website. Decathlon delivers to Users in the areas set out further in Clause 4 below.
    • 1.8. Should You have any questions concerning any online purchase, please contact Decathlon’s Customer Relations Centre as stipulated below:
      • 1.8.1. should You have an account on the Website, by clicking on "My account";
      • 1.8.2. by e-mail (Monday to Sunday between 10 am and 22 pm, excluding public holidays and weekends).
    • 1.9. The User acknowledges and understands that these Terms and Conditions may be varied at any point from time to time without prior notice to the User. Accordingly, the Parties agree that their relationship will be governed by those Terms and Conditions applicable as at the date of the transaction. The varied Terms and Conditions shall be binding from the date that they are made available on the Website.
  • 2. ORDERS

    • 2.1. You will be required to complete the following steps when placing an order with Decathlon:
      • 2.1.1. add Your chosen Goods to Your basket;
      • 2.1.2. select a delivery method;
      • 2.1.3. select a method of payment;
      • 2.1.4. make Your payment;
      • 2.1.6. You will receive an e-mail confirming Your order.
      • 2.1.6. Anda akan menerima e-mail yang mengkonfirmasikan pesanan Anda.
    • 2.2. Decathlon is deemed to have accepted Your order once the email confirmation (from Decathlon confirming that Your order has been logged) has been generated, which shall constitute a binding contract of sales between the Parties.
    • 2.3. As soon as Your order is ready to be dispatched, Decathlon will send You an e-mail confirming that Your order will be dispatched.
    • 2.4. Our Prices
      • 2.4.1. All prices displayed on the Website are expressed in Indonesian Rupiah (RP) and are inclusive of VAT at the rate applicable on the order date.
      • 2.4.2. The prices displayed on the Website exclude additional service charges such as postage/shipping, the cost of certain packaging and other optional services selected by You. You will be responsible to pay for those additional charges, if applicable.
      • 2.4.3. Beban-beban tambahan yang harus dibayar oleh Anda akan dimasukkan dalam ringkasan pesanan Anda, yang akan ditampilkan pada layar sebelum konfirmasi akhir pesanan oleh Anda.
      • 2.4.4. You are hereby notified that the Goods available on the Website and the prices applicable at the date of the transaction apply exclusively to the Goods purchased on the Website and thus do not apply to any Goods available in any Decathlon retail store in Indonesia or elsewhere and vice versa.
    • 2.5. Payment methods
      • 2.5.1. Decathlon is committed to providing secure online payment facilities. As such, all transactions and card payments are secured using the Secure Socket Layer (SSL) protocol. Payments are processed by PCI DSS compliant.
      • 2.5.2. Payment may be made electronically via the Website by using Your credit and debit card or bank transfert.
      • 2.5.3. The price of Your selected Goods will be debited from Your specified bank account once Your order, or the part thereof, which You have asked to have dispatched separately, is complete (after having completed the steps listed in clause 2.1) and ready to be dispatched.
    • 2.6. Decathlon reserves the right to reject an order under certain circumstances, including in the event of an ongoing payment dispute with a User, or if a User has ordered an unusually large number of Goods.
    • 2.7. Proof of orders and payment
      In the absence of proof to the contrary, Our electronic databases and those of Our service providers (kept under adequate security conditions) will constitute proof of all transactions entered into between Decathlon and You. In accordance with the applicable regulations, We store orders in a reliable and secured medium. You may access orders placed by You on the Website by clicking on the tab "My account". In all cases, Decathlon recommends that all Users retain the email from Decathlon confirming their order.

    • 3.1. Offers relating to Goods on Our Website apply for so long as they remain visible on the Website, except when special offers are available, in which case the terms of validity of those offers will be stipulated on the Website. You are advised to check the availability of the Goods on the relevant product information page.
    • 3.2. If Goods are ordered, but unavailable, Decathlon reserves the right to cancel the order, in which case You will be notified accordingly, and You will be refunded within 7 days of notification.
    • 3.3. If You place an order for several Goods, one of which is unavailable, Decathlon reserves the right to cancel the order, will inform You accordingly via email and You will be refunded within 7 days of notification.
    • 3.4. Where Decathlon cannot fulfil your entire order, You may elect to cancel Your entire order, in which case You must inform Decathlon’s customer services department via telephone or e-mail within 48 hours of receipt of the email referred to in clause 3.3 above. The balance of the order will be processed and dispatched to You upon expiration of this 48 hours period within the time frame indicated on the Website.
    • 3.5. The Website may also offer to replace unavailable Goods with similar Goods of similar quality with Your prior written consent. In this case, if You then exercise Your right to cancel the order after receipt of the substitute Goods, You will be required to pay the return postage costs.

    • 4.1. How do we deliver: We are in coperation with NexLogistics
    • 4.2. Where do We deliver: Goods are delivered to the delivery address provided by You in Your order, exclusively in JABODETABEK in Indonesia.
    • 4.3. Do We deliver to multi-occupancy addresses: Where a delivery is to be made to an address occupied by two or more persons, You acknowledge and accept that the Goods may be received by a third party residing or present at that address. Since the transfer of risks to the Internet user takes place on delivery to the multi-occupancy address indicated in the order, it is important that you take every precaution to ensure that your order is received at this address.
    • 4.4. Delivery times: The delivery time given on the Website commences on the date on which the Goods You have ordered are dispatched from Our warehouse, with such date of dispatch not being more than 30 days after confirmation of the order by the Website. You will be sent an e-mail confirming that Your order has been dispatched.
    • 4.5. What happens if I am not at home when my order is delivered: If You are unable to take delivery of the Goods delivered by the nex logistics, You will have the requisite period of time determined by the post office in which to collect the Goods from such post office. Thereafter, the Goods will be returned to Decathlon. Decathlon will then send a reminder to You. If You fail to respond to this reminder within 7 days, Decathlon will consider that You have exercised Your right to cancel the order. With regard to the delivery of heavy or large Goods, by appointment, the carrier will contact You directly to arrange a delivery time. You must notify Decathlon at least five (5) business days prior to the agreed date of delivery if You will not be available at the agreed delivery time. If You fail to do this, additional charges will be imposed by the carrier.
    • 4.6. Check Your Goods on receipt
      • 4.6.1. Once the Goods are delivered and received by You, Decathlon strongly recommends that You check the condition of the Goods on delivery. In the event of a problem (whether packaging is damaged, or missing, or broken), You may refuse to accept delivery. In such instance, You must describe the condition of the Goods and/or packaging being refused in detail on the delivery note and have the carrier countersign the delivery note.
      • 4.6.2. You are therefore strongly advised to open Your packaging in the presence of the carrier to check that the Goods have not been damaged.
      • 4.6.3. If you refuse to accept delivery, you will be refunded within 7 days of the date of receipt of the returned Goods by Decathlon.
    • 4.7. No Liability for failed delivery
      • 4.7.1. Although reasonable care shall be taken, Decathlon accepts no responsibility whatsoever for incorrect delivery details, or if an unauthorised person at the delivery address, accepts delivery of the order and Goods.
      • 4.7.2. Decathlon will not be liable to You for any loss of profits, revenue, anticipated savings, and goodwill or business opportunity, for any losses or for any injury to your reputation that are not reasonably foreseeable by both of us at the time your order is accepted.

    • 5.1. You have a period of seven (7) days after the date of receipt of the Goods in which to cancel Your order without reason and without penalty. However, You accept and agree that this cooling-off period will not apply with respect to the electronic transactions relating to:
      • 5.1.1. the supply of foodstuffs, beverages or other goods intended for everyday consumption supplied to the home, residence or workplace of the User;
      • 5.1.2. services which began with the User’s consent before the end of the seven-day period;
      • 5.1.3. instances where the Goods are made to the User’s specifications, are clearly personalised, by reason of their nature cannot be returned, or are likely to deteriorate or expire rapidly;
      • 5.1.4. instances where audio or video recordings or computer software were unsealed by the User;
      • 5.1.5. the sale of newspapers, periodicals, magazines and books.
    • 5.2. Where You have exercised Your right to cancel in terms of the cooling-off period, You will be responsible for the cost of returning the Goods, in accordance with clause 5.3 below.
    • 5.3. Exercising of cooling-off period
      • 5.3.1. Go to "My account" and click on “Track my orders” to obtain a return number identifying the reason for the return.
      • 5.3.2. You should package Your Goods carefully and include the relevant return number(s) printed out from the Website or written on a loose sheet of paper.
      • 5.3.3. You may choose how to return the Goods and whether You wish to take out insurance for loss, theft or destruction of the Goods. Decathlon does not cover the return postage/shipping costs, insurance or transport costs and will not be liable should the Goods go missing. The Website advises Users to choose a reliable courier service whereby the Goods may be tracked. Generally, all costs and risks arising in connection with returns are to be borne by You.
      • 5.3.4. You must return the Goods without delay and in any event not later than 7 days after the day on which you let us know that you wish to cancel the order.
      • 5.3.5. Only returned Goods that are complete, in perfect/their original condition, in their original packaging and accompanied by a return number will be accepted. If the Goods are found not to be in an acceptable condition, the return will be deemed non-compliant and You will not receive a refund from Decathlon.
    • 5.4. When will I receive a refund if I exercise my right to cancel?
      • 5.4.1. Provided that You follow the returns procedure described above, You will be refunded within 7 days of the date of receipt of the returned Goods by Decathlon.
      • 5.4.2. We will refund the price You paid for the goods. We will credit the amount due to You into the account connected with Your the credit or debit card that you made payment with . However, please note that we may reduce your refund to reflect any reduction in the value of the goods
      • 5.4.3. Subject to clause 5.3, if only part of an order is returned, Decathlon will refund postage/shipping costs (one way) proportionate to the total amount of the order. If an entire order is returned, Decathlon will refund all postage costs paid when the order was placed.

    • 6.1. Your item is damaged or faulty
      • 6.1.1. Law Number 8 or 1999 warranties dan Indonesian Civil Code (ICC):
        You will be entitled to the statutory warranties provided for in the Law of Republic of Indonesia 8 of 1999 on Consumer Protection (Law 8/1999) and articles 1491 to 1512 of Indonesian Civil Code (ICC).
      • 6.1.2. Commercial Warranty
        Certain Goods sold on the Website could be covered by a sales warranty for the term stipulated on the relevant web page. However, this warranty does not cover problems caused by negligence, damage or inappropriate use of the Goods by You. Decathlon draws Your attention to defects and problems which can only be caused by incorrect installation or handling of the Goods. The Goods supplied by Decathlon shall be suitable only for the purpose designed and intended and the User shall ensure the Goods are handled, stored, installed, used, worn or otherwise dealt with in a normal and reasonable manner, and where applicable, in a manner consistent with the instructions given by Decathlon.
    • 6.2. How can I have my Goods repaired during the warranty period?
      • 6.2.1. In case of a defect during the warranty period, contact Decathlon's after-sales department, details of which may be found on the Website In order to return the defective Goods to Decathlon, go to "My account", click on "Track my orders" and specify the defect(s) encountered with the relevant Good(s). You will then be provided with a return number. As part of this warranty, Decathlon provides You with the option to choose whether to return Your defective Goods in store at any Decathlon outlet Republic of Indonesia or via the Website. Postage/shipping costs, regardless of the method chosen, will be for Your account.
      • 6.2.2. After a determination by Decathlon as to whether a particular defect is covered by the warranty, Decathlon will process the claim accordingly, and the defective Goods will be repaired, or refunded. If the cause of the defect is covered by the sales warranty and the defective Goods are irreparable, and cannot be exchanged for any identical or equivalent Goods, You will be provided with a credit note or a refund. In any case, if the defect is covered by the Law 8/1999 and/or ICC and/or commercial warranty, Decathlon will offer the most appropriate solution (by replacing the defective part, replacing the defective Goods or issuing a refund).
      • 6.2.3. If Goods are returned without good reason or if You have not read and followed the instructions in the help guides provided on the Website, the return will be deemed non-compliant and processed as such. Similarly, any Goods that are returned without a return number will be systematically processed as non-compliant returns. By uploading any Content onto the Website, You accept that Your name may, from time to time, be associated with such Content
      • 6.2.4. Their publication, Users can authorize a content automatically become available on the internet, including on other websites and / or blogs and / or web pages including Decathlon Group pages including social networking site of Decathlon Group

    • 7.1. Decathlon will retain full ownership of Goods purchased by You on the Website until You have fulfilled all of Your obligations, particularly by paying the full purchase price of the order, plus interest where applicable.
    • 7.2. Risk shall pass to the User upon delivery of the Goods to the User.

    These Terms and Conditions together with the Terms of Use and Privacy Policy constitute the sole record of the agreement between the Parties with regard to the subject matter hereof. . If one clause is invalid, the other clauses will remain valid. Should Decathlon not exercise any of its rights under these Terms and Conditions and/or the Terms of Use and/or the Privacy Policy, such omission shall not constitute a waiver of any such rights and Decathlon reserves the right to subsequently exercise any of its rights at any point in terms of these Terms and Conditions and/or the Terms of Use and/or the Privacy Policy.

    • 9.1. Any dispute arising from or in connection with these Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia .
    • 9.2. In the event of any dispute arising between You and Decathlon, You hereby consent to the non-exclusive jurisdiction of the Badan Penyelesaian Sengketa Konsumen (BPSK).

    Please refer to clause 7 of Our Terms of Use for more information.

    • 11.1. Decathlon’s information is as follows:
      • 11.1.1. Full name : PT Decathlon Sports Indonesia
      • 11.1.2. Main business: Retail of sport goods and E-commerce
      • 11.1.3. Physical address for receipt of legal service (also postal and street address): Ruko Prominence Jl. Jalur Sutera Boulevard Block 38E-7, Alam Sutera Panunggangan Timur, Pinang, Kota Tangerang 15143
      • 11.1.4. Official email address:
      • 11.1.5. Phone : +622129779401