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PRODUCT RECALL

OXELO LEARN 500 

Thank you for your trust in choosing Decathlon sports products.

As part of the quality and quality assurance process, the OXELO team has identified potential risks associated with cracks in the handle of the LEARN 500 scooter controller. If a crack occurs, it can cause the control handle to break and the scooter rider to fall.

If you are a sports user who purchased a product between January 21 - September 30, 2021. We ask you to:

1. RETURN

Return the product to the nearest Decathlon Store (if you make a purchase at our store) and return it through the package that we bear (if you make an online purchase)

2. EXCHANGE

Returned products can be exchanged for a PLAY5 scooter with equivalent specifications or a refund in the form of a Decathlon gift card.

Our customer service is available and ready to help you to answer any questions at this number: +628170771721 from 09.00 - 21.00 or send an email to contact.indonesia@decathlon.co.id.

Thank you for your attention and sorry for the inconvenience.

Rocky Screwgate Carabiner (Ref : 1760147 & 1759997)

If you purchase the following product: ROCKY SCREWGATE CARABINER between December 5, 2018 and July 4, 2019, please pay attention to the information below.

Product Name: ROCKY SCREWGATE CARABINER
Brand: SIMOND
Product references: 1760147 and 1759997

We ask that you stop using this product without checking it!

As part of our quality and safety process, Simond's team has identified potential risks: We detected that in some cases screwgate (the black part) in the carabiner might be installed upside down. This can cause unlocking that cannot be predicted during use.

How to find out if your carabiner is an item including product recall

  1. Place your carabiner in the right position
  2. Check the screwgate position, if the hollow part is at the top, your carabiner is OK. If the flat part is at the top, then your carabiner is not OK.

If your carabiner includes a product recall, or if you are in doubt, we recommend that you return your product to the nearest Decathlon Store. Our customer service center is ready to help you answer questions: +62 811 1990 279, Monday-Sunday from 10:00 to 22:00. We thank you for your understanding and apologize for the inconvenience.

DST 100 Cross-Training Strap (Ref : 8360619)

Thank you for your trust in buying Domyos Strap Training.

As part of the security control and product quality and communication with users, the CROSS TRAINING / BODY BUILDING team realizes that this product does not meet established safety standards.

We get the fact, in very rare cases, the strap on the inner strap breaks and can cause falls when used.

We ask you to stop using this product again if further corrective steps have not been implemented before.

Risk can be avoided by performing a simple procedure. Please complete the following steps to find out the procedure in detail:

You can choose between:

  1. Repair your own product, using the method according to the following video: https://www.youtube.com/watch?time_continue=36&v=tdpunoADaD8
  2. Change the product with a redesigned product at the Decathlon Store: https://www.youtube.com/watch?v=Y2A9faSZnr8
  3. Return your product to the nearest Decathlon Store and ask for a refund

Our customer service will help to answer all your questions at: 08111990279 (Alam Sutera) and 08174848807 (Summarecon Bekasi) from 10:00 - 22:00.

Thank you for your attention and apologize for the inconvenience

Bike Frame Adaptor for Cycle Carrier (Ref : 8357813)

Dear Customers,

If you purchase the following products: BIKE CARRIER ADAPTER on 1 January 2016 to 6 June 2019, then you are linked to the following information.

  • Product name: BIKE CARRIER ADAPTER
  • Brand: B'TWIN
  • No. Reference: 8357813
  • Article Code: 2033547

WE CALL YOU TO STOP USING THIS PRODUCT WITHOUT EXAMINATION

The B’TWIN team has identified potential risks:

The security arm can open. Bicycles can fall off the shelf.

We advise you to return your product to the nearest Decathlon store to get a refund.

Our customer service will help to answer all your questions at: 08111990279 (Alam Sutera) and 08174848807 (Summarecon Bekasi) from 10:00 to 22:00.

Thank you for your attention and apologize for the inconvenience