REFUND & EXCHANGE
BE OUR MEMBER AND ENJOY 365 DAYS REFUND AND EXCHANGE
HOW TO DO EXCHANGE/ REFUND ?
Purchase at store (offline)
- Come to our store where you make the purchase of the product
- Bring the receipt and hand it to our staff at welcome desk/ receptionist
Purchase at Website (online)
- Please kindly fill in below form:
- Make sure you write your ORDER ID and include the receipt inside the package, and pack it.
- Send your package to:
Attn: E-Commerce Team
DECATHLON ALAM SUTERA STORE
Jalur Sutera Boulevard Kav. 49, Kunciran, Pinang,
Kota Tangerang, Banten 15144
+62 817 4848 448
- You will receive email notification from us after we received your package
- We will only proceed your refund/exchange request once we have received your package
- Refund will take time max 14 days
- If you have questions, kindly contact us by sending email to firstname.lastname@example.org or at e-commerce whatsapp 0817 4848 448
REFUND OR EXCHANGE EXPENSE
The cost of returning or exchanging a product will be at your charge. If your order is faulty, Decathlon will pay for the cost. To claim the shipping fee, please fill in refund form above and put the reason of your claim.