REFUND & EXCHANGE
BE OUR MEMBER AND ENJOY LIFETIME REFUND AND EXCHANGE
HOW TO DO EXCHANGE/REFUND?
Purchase at the store (Offline Purchases)
- Visit our store to return/exchange products by bringing the product you want to return/exchange in new condition, along with all tags/labels. For those who are already Loyalty Members of Decathlon Indonesia, product returns and exchanges can be done without using a receipt.
Note: purchase of products that you want to exchange or return must use the loyalty membership (listed in the transaction).
- For non-members, you are required to bring your shopping receipt and show it to our staff at the welcome desk/reception desk. Product returns and exchanges are valid only for 7 days.
Purchase at Website/Mobile Application (Online Purchases)
Products returns/exchanges possible to do in the following ways :
- Please kindly fill our refund & exchange form (CLICK HERE).
- Then, contact us by email at firstname.lastname@example.org to confirm with our team.
- Our team will send you an email to provide the airwaybill’s number. You will show this airwaybill’s number at the Indomaret cashier. (With this airwaybill’s number, you don't need to pay anything to the cashier).
- Make sure you write your Order ID (for example #101234) and include the receipt inside the package, and pack it.
- Drop your package to the nearest Indomaret.
- We will only proceed your request once we have received your package.
- This service is free of charge.
- Currently the service is not yet available in Denpasar.
Any Courier Services (JNE, J&T, SiCepat, Pos Indonesia, etc.)
- Make sure you write your ORDER ID and include the receipt inside the package, and pack it.
- Send your package to the address as written in the payment receipt (if there's no receipt, please send it to Decathlon Mall Taman Anggrek):
Attn: User Delightment Team
DECATHLON MALL TAMAN ANGGREK
Jl. Jalan Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01 Daerah Khusus Ibukota Jakarta ID-JK, RT.12/RW.1, Tj. Duren Sel., Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440 .
Tel: 628170771721 (whatsapp only)
(Next Bakmi GM).
- Please kindly fill in below form:
- We will only proceed with your request once we have received your package.
- The cost of returning or exchanging a product will be at your charge.
- If there is an error in the delivery of your order, we will refund the shipping cost.
- If you have any questions, you can contact our E-Commerce team at email@example.com.
Product return and exchange policy
The following are the policies in product decision and exchange:
- For members, make sure the product you want to exchange or refund is a purchase using the Loyalty Membership number (recorded in our system).
- If there is an error from our production, the product is allowed to be exchanged or refunded.
- Products that you wish to return or exchange must be new.
- For undergarments such as underwear, bras, etc. cannot be exchanged or returned for hygiene reason.
- Products defects with the utility that is not in accordance with the function or specifications of the product cannot be exchanged or refunded.
- For online purchases (on our website www.decathlon.co.id or the Decathlon Indonesia application), please write down the reason for exchanging or returning the product so we can improve our services.
- Refund process is 2 (two) working days.
- For online purchases, i.e. website, and mobile application, please follow the exchange and refund procedure.
- For online purchases, i.e. marketplaces, please follow the exchange and refund procedure. We can only proceed your request based on the respective marketplace regulations. However, if you need any assistance related to our services and products at the marketplaces such as exchange for different sizes, etc. Please do not hesitate to contact us directly in the respective marketplace's chatbox.
- Refund and exchange requests will be processed on business days only (Monday to Friday).
- For further inquiries or concerns, please kindly contact our online store team in the respective online platform chat session.