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REFUND & EXCHANGE




BE OUR MEMBER AND ENJOY LIFETIME REFUND AND EXCHANGE


HOW TO DO EXCHANGE/ REFUND ?

Purchase at store (offline)

  1. Come to our store where you make the purchase of the product
  2. Bring the receipt and hand it to our staff at welcome desk/receptionist

Purchase at Website (online)

By Indomaret

  1. Please kindly fill in below form:
  2. Our team will send you an email to provide the airwaybill’s number. This airwaybill’s number is shown at the Indomaret cashier. (With this airwaybill’s number, you don't need to pay anything to the cashier)
  3. Make sure you write your ORDER ID and include the receipt inside the package, and pack it.
  4. Send your package to the nearest Indomaret
  5. We will only proceed your request once we have received your package

Notes :

  • This service is free of charge
  • If you have any questions, you can contact our e-commerce team 0817 4848 448

By any couriers (JNE, J&T, SiCepat, Pos Indonesia, etc)

  1. Make sure you write your ORDER ID and include the receipt inside the package, and pack it.
  2. Send your package to the address as writen in the payment receipt (if there's no receipt, please send to Decathlon Alam Sutera):


    Attn: E-Commerce Team
    DECATHLON ALAM SUTERA STORE
    Jalur Sutera Boulevard Kav. 49, Kunciran, Pinang,
    Kota Tangerang, Banten 15144
    +62 817 4848 448

    DECATHLON BEKASI STORE
    Jl. Bulevar Ahmad Yani, Harapan Mulya, Bekasi Utara,
    Kota Bekasi, Jawa Barat 17143
    +62 817 4848 807

    DECATHLON MALL TAMAN ANGGREK
    Jalan Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01,
    Daerah Khusus Ibukota Jakarta 11440
    +62 817 7304 72

  3. Please kindly fill in below form:
  4. We will only proceed your request once we have received your package

Notes:

  1. The cost of returning or exchanging a product will be at your charge
  2. If you have any questions, you can contact our e-commerce team 0817 4848 448

Product return and exchange policy

Following are the policies in product decision and exchange:

  • Product returns and exchanges are required to accompany shopping receipts for non-members with a time limit of 1 (one) week. For those who are already Decathlon members, returns and exchanges can be done without using a receipt.
  • For members, returns and exchanges are certain to be recorded in our system.
  • For underwear such as underwear and bras, etc. can be exchanged / returned in new condition.
  • The use of a product that is not in accordance with the function or specifications of the product.
  • For online purchases (our website at www.decathlon.co.id or the Decathlon Indonesia application), please write the reason for the return or exchange of the product. This reason is so that we can improve our performance.