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FREQUENTLY ASKED QUESTIONS

Shipping

Delivery cost, time and weight

We provide delivery your parcel to all around Indonesia. For more information about the estimation of delivery cost, time and weight, you can click here.

When can i track my order?

After your order status changed to "Shipped", you will receive an email confirmation of Airwaybill number. You can track your shipment from Account - Purchase History

Why my shipping cost expensive?

Is it your first time shopping in our website? No worries! Before you start to shop in our website, please make sure:

  1. Log in with your registered email
  2. Complete filling out all the address information in your account (Address, Postal Code)

If you have completed all the steps and still found out that your shipping cost is too expensive, please contact us for further resolve through:

Phone: 628170771721 (whatsapp only)

Email: contact.indonesia@decathlon.com

What is ORDER & COLLECT?

Don't want to waiting on the line? No worries :)

Order and Collect is online based purchased through our website www.decathlon.co.id and you can collect your package at the nearest store*

*Kindly note that Order and Collect is free of charge and we will not send the package to your shipping address, you will have to collect the package at our store.

Steps for Order and Collect:

  1. You have to place an order first through our website www.decathlon.co.id
  2. Choose shipping method to Order and Collect and choose the nearest store from you (Alam Sutera / Bekasi / Mall Taman Anggrek)
  3. Proceed to checkout for payment and click MIDTRANS and choose the payment method you'd like to do
  4. After completed payment, you can pick up your the package at our store within minimum 3 hours after transaction*

*Kindly note we have limit time for Order and Collect which at 3:00 PM everyday, so if you want to pick up the package at the same day of your purchase, please complete your payment before our limit time

Pick up Order and Collect

Follow these steps to pick up your package:

  1. Visit the store you have picked (Alam Sutera / Bekasi / Mall Taman Anggrek / Mall of Indonesia)
  2. Go to the receptionist and bring your ORDER ID number (order id: 136389)
  3. Fill out Order and Collect form at the receptionist
  4. You can collect your package :)

Product

What's available in our store?

Our products are made based on each passion brands. Here is our product list :

  1. BTWin : MTB All Mountain, MTB Cross Country, MTB Sport Trail and Kids Bike
  2. Quechua : Hiking and Trekking
  3. Kalenji : Jogging, Road Running, Trail, Athletic and Orienteering
  4. Domyos : Fitness, Yoga, Pilates, Cross Training, Ballet, Aerobic, Toning, Trampoline and Dance
  5. Tribord : Sailing, Dinghy and Kayak
  6. Oxelo : Surfing Board, Long Board, Wave Board, Rollerblade, Roller, Scooter and Skateboard
  7. Kipsta : Futsal, Volley, Beach Volley, Rugby, Baseball, Handball, Hockey and Football
  8. Tarmak : Basket
  9. Artengo : Badminton, Squash, Tennis and Table Tennis
  10. Nabaiji : Aqua-fitness, Water Gym, Water Polo and Swimming
  11. Geologic : Archery, Dart, Billiard and Petanque Ball
  12. Simond : Climbing
  13. NewFeel : Walking
  14. Inesis : Golf
  15. Solognac : Hunting
  16. Fouganza : Horsing
  17. Rockrider : Mountain Bike
  18. Olaian : Body Board, Boomerang, Frisbee and Surfing
  19. Aptonia : Triathlon and Massage Equipment
  20. Caperlan : Fishing and Pole Fishing
  21. Forclaz : Camping
  22. Wedze : Ski
  23. Subea : Diving, Scuba Diving and Snorkeling
  24. Outshock : Judo, Aikido, Taekwondo and Boxing
  25. Orao : Kite and Paragliding
  26. Itiwit : Windsurf
  27. Sandever : Tennis Pantai
  28. Radbug : Bodyboard
  29. Canaveral : Darts
  30. Imviso : Futsal
  31. Korok : Outdoor Hockey
  32. Nyamba : Pilates
  33. Atorka : Handball
  34. Geonaute : Orientering
  35. Evadict : Lari Trail
  36. Offload : Rugby
  37. Opfeel : Squash
  38. Pongori : Table Tennis
  39. Copaya: Beach Volleyball
  40. Allsix : Volleyball
  41. Watko : Water Polo
When the product will be arrived again?

You can click "Notify Me" button, we will reach you when the product is available

What product do we sell?

Decathlon are proudly sell our original product made from each passion brands.

Registration & Membership

Where is our store location?

To register in our membership, you can do Sign Up or create account on our website/application. If you are in our store, you can ask to our cashier and we only need your email address and phone number to join in our membership.

What is the benefit of being Decathlon Member?
  1. Exchange and return forever *terms and condition applies
  2. Email notification for every sports events

Store Information

Where is our store location?

Currently we have three stores in Indonesia:

  1. Decathlon Alam Sutera
    Jl. Jalur Sutera Boulevard No.Kav. 49, Kunciran, Kota Tangerang, Banten 15144
    Tel : +62 817-0021-708
  2. Decathlon Summarecon Bekasi
    Jl. Bulevar Ahmad Yani, Harapan Mulya, Bekasi Utara, Kota Bekasi, Jawa Barat 17143
    Tel : +62 817-4848-807
  3. Decathlon Mall Taman Anggrek
    Jl. Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01, Daerah Khusus Ibukota Jakarta 11440
    Tel : +62 817-5257-305
  4. Decathlon Mall of Indonesia
    Mall of Indonesia lantai 1, Jl. Boulevard Bar. Raya No.12, RT.18/RW.19, Klp. Gading Bar., Kec. Klp. Gading, Kota Jkt Utara, Daerah Khusus Ibukota Jakarta 14240
    Tel: +62 817-771-157
What time does the store open?

Store operational hour:

Monday - Sunday, include public holiday

10 AM- 9 PM

Order

I have not received my order confirmation has my order gone through?

You’ve followed all the steps to place your order and made your payment with no difficulty, and you have received Order ID? Thats great!

Please note that it may take up to 12 hours for your order to be confirmed. Once your order is confirmed, you will receive an order confirmation through your Email.

Now you will be able to follow your order status in your personal account at www.decathlon.co.id and choose "My Account"

If you have placed your order 12 hours ago and still have not received any confirmation email, please contact our Team for advice : +62 817-0771-721 (whatsapp only)

How to order via website?

Here are the procedure:

  1. Go to our website at www.decathlon.co.id
  2. Login your website account by inserting your email address and password. If you don't have an website account, you can create your new website account by click "Create Account" in the website.
  3. Search your product that you want to purchase in the search engine or click menu in the up left side of the website.
  4. Click "Add to Cart". If you want to add the product, click "Continue Shopping" and if you want to payment immediately, click "Proceed to Checkout".
  5. On address, make sure that you already inserting your address and zip code. If you want to change the address, click "Update".
  6. Choose the delivery method that you want and make sure that you already read the information of each delivery method first in order to avoiding misinformation and click terms and condition.
  7. If you finished order process, choose "Confirm My Order", then click MIDTRANS* and you can choose payment method that you want and make sure that you already pay immediately after place an order**

*MIDTRANS

  • Bank Transfer (BCA, Mandiri, BNI, Permata dan lainnya)
  • Kartu Kredit
  • Gopay, Shopeepay, QRIS
  • Indomaret (min purchase Rp 100,000,-)

**Limit time for virtual account number is 24 hours.

For Bank Transfers and Convenience Store, please click "get payment code", and make payment :)

And for details, please click here

Can I place an order over the phone/WhatsApp?

Unfortunately, we are unable to accept orders via phone or WhatsApp.

Orders have to be online through website with a valid account to allow tracking.

How long do i have to wait for my order?

Each product description indicates the time it takes to process your order.

The total delivery time includes the warehouse processing time and home delivery by our carriers.

Once you have all your items in your basket, you will see the estimated delivery date just below your selected Shipping Method.

The delivery date is based on the delivery date of the product with the longest delivery time.

Once your product has been shipped, you will receive an automatic confirmation email and shortly after you will be able to track your order.

I couldn't add item to my cart

This may occurs whenever the item you would order is out of stock.

You may contact E-Commerce Team: +62 817-0771-721 (whatsapp only)

or Email to: contact.indonesia@decathlon.com to further resolve the issue.

Can I be Reseller or Dropshipper?

We don't provide any business like that and all the price from our store and website are fixed.

If you want to see or buy our product, please directly visit our store or shop through our website.

I couldn't choose delivery method

This may occurs when your address is out of our delivery range.

Dont worry! We will help to fix this.

Please inform us your address and postal code through:

E-Commerce Team: +62 817-0771-721 (whatsapp only) or

Email to: contact.indonesia@decathlon.com

Payment

What are the methods of payment in website?

Finish adding product to your cart? Just need one more step by completing your payment.

Please choose MIDTRANS as your payment gateaway, then you can choose one of these methods:

  • Credit Card
  • BCA, Permata Bank, BNI, Mandiri
  • Bank transfer (ATM Bersama, Prima, Alto)
  • Gopay, Shopeepay, QRIS
  • Indomaret, Alfamart
How long is term of payment?

Waktu tenggang pembayaran menggunakan:

  • Indomaret, Alfamart, Bank transfer: 24 hours
  • Gopay, Shopeepay, QRIS: 15 minutes

If you did not complete your payment within the expiry time, you will have to make new order again.

How to change payment method?

If you have received verification code, you cannot change your payment method.

If you go back to the previous payment method option, you will have empty cart and you have to make new order.

But if you have not received the verification code yet, you sure can make a change of your payment method.

Why my payment status failed?

There are many reasons could happen such as:

  • Virtual account number expired
  • Insufficient funds

You may contact us on:

Team E-Commerce: +62 817-0771-721 (whatsapp only) or

Email to: contact.indonesia@decathlon.com

Refund & Exchange

How can I exchange my item?

If you are Decathlon's loyalty member and an online user through website, we allow up to lifetime to return your items in following cases:

In-store purchases

Please follow steps below:

  • Bring along the item(s) and receipt
  • Come to the Welcome Desk area and we will process your product exchange.

Online purchases

If you are an online user, you need to follow this step:

  1. Call our E-Commerce team: +62 817-0771-721 (whatsapp only) or email us at contact.indonesia@decathlon.com
  2. Please inform us your order number and product you would like to exchange (name, size, color) and why you want to exchange?
  3. Pack the item(s) that you would like to exchange, and you MUST attach the receipt.
  4. Please send the parcel to:

DECATHLON MAL TAMAN ANGGREK

Jl. Jalan Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01 (Sebelah Bakmi GM).
RT.12/RW.1, Tj. Duren Sel., Kec. Grogol petamburan
Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440 .

In return case, we don't provide your delivery cost.

How long is refund term?

Please note that refund process will takes time up to 2 days of working day since you completed filling refund form.

How will I receive my refund?

If you are Decathlon's loyalty member and an online user through website, we allow lifetime to return your items in following cases:

In-store purchases

If you have unwanted goods you can choose to be refunded or to exchange. Please do note that we do not exchange more than 10 items.

  1. Bring along your item(s) and receipt to our store
  2. Come to the Welcome Desk and we will process your refund in Cash

Online purchases

When you shop and already paid but unfortunately there are some of the item(s) you ordered is out of stock.

Don't worry! We will contact you right away and explain the issue above then if you still want to refund, the amount will be refunded back to you card.

We will send you the refund form to your Email.

Please understand that the process needs 7-14 working days since the date of form submission.

If you need more information you can contact us on:

Team E-Commerce: +62 817-0771-721 (whatsapp only) or

Email to: contact.indonesia@decathlon.com

Exchange term and policy

Didn't pick-up the correct size or color?

NO WORRIES! We are happy to exchange it for free, lifetime and the cost of shipping is on us!*

More information about term and policy please click here.

Career

Career

For you who have interest and big passion on sport, we are welcome to join you :)

Find us through:

  • LinkedIn
  • Instagram @Decathlon.Indonesia and find "RECRUITMENT" in our Highlight Stories.
  • Or you can email us to recruitment.id@decathlon.com

So, if you too want to combine your passion for sport with a rich and fulfilling career, then join us!