FREQUENTLY ASKED QUESTIONS
Shipping
We provide delivery your parcel to all around Indonesia. For more information about the estimation of delivery cost, time and weight, you can click here.
After your order status changed to "Shipped", you will receive an email confirmation of Airwaybill number. You can track your shipment from Account - Purchase History
Is it your first time shopping in our website? No worries! Before you start to shop in our website, please make sure:
- Log in with your registered email
- Complete filling out all the address information in your account (Address, Postal Code)
If you have completed all the steps and still found out that your shipping cost is too expensive, please contact us for further resolve through:
Phone: 628170771721 (whatsapp only)
Email: [email protected]
Don't want to waiting on the line? No worries :)
Order and Collect is online based purchased through our website www.decathlon.co.id and you can collect your package at the nearest store*
*Kindly note that Order and Collect is free of charge and we will not send the package to your shipping address, you will have to collect the package at our store.
Steps for Order and Collect:
- You have to place an order first through our website www.decathlon.co.id
- Choose shipping method to Order and Collect and choose the nearest store from you (Alam Sutera / Bekasi / Mall Taman Anggrek)
- Proceed to checkout for payment and click MIDTRANS and choose the payment method you'd like to do
- After completed payment, you can pick up your the package at our store within minimum 3 hours after transaction*
*Kindly note we have limit time for Order and Collect which at 3:00 PM everyday, so if you want to pick up the package at the same day of your purchase, please complete your payment before our limit time
Follow these steps to pick up your package:
- Visit the store you have picked (Alam Sutera / Bekasi / Mall Taman Anggrek / Mall of Indonesia)
- Go to the receptionist and bring your ORDER ID number (order id: 136389)
- Fill out Order and Collect form at the receptionist
- You can collect your package :)
Product
Our products are made based on each passion brands. Here is our product list :
- BTWin : MTB All Mountain, MTB Cross Country, MTB Sport Trail and Kids Bike
- Quechua : Hiking and Trekking
- Kalenji : Jogging, Road Running, Trail, Athletic and Orienteering
- Domyos : Fitness, Yoga, Pilates, Cross Training, Ballet, Aerobic, Toning, Trampoline and Dance
- Tribord : Sailing, Dinghy and Kayak
- Oxelo : Surfing Board, Long Board, Wave Board, Rollerblade, Roller, Scooter and Skateboard
- Kipsta : Futsal, Volley, Beach Volley, Rugby, Baseball, Handball, Hockey and Football
- Tarmak : Basket
- Artengo : Badminton, Squash, Tennis and Table Tennis
- Nabaiji : Aqua-fitness, Water Gym, Water Polo and Swimming
- Geologic : Archery, Dart, Billiard and Petanque Ball
- Simond : Climbing
- NewFeel : Walking
- Inesis : Golf
- Solognac : Hunting
- Fouganza : Horsing
- Rockrider : Mountain Bike
- Olaian : Body Board, Boomerang, Frisbee and Surfing
- Aptonia : Triathlon and Massage Equipment
- Caperlan : Fishing and Pole Fishing
- Forclaz : Camping
- Wedze : Ski
- Subea : Diving, Scuba Diving and Snorkeling
- Outshock : Judo, Aikido, Taekwondo and Boxing
- Orao : Kite and Paragliding
- Itiwit : Windsurf
- Sandever : Tennis Pantai
- Radbug : Bodyboard
- Canaveral : Darts
- Imviso : Futsal
- Korok : Outdoor Hockey
- Nyamba : Pilates
- Atorka : Handball
- Geonaute : Orientering
- Evadict : Lari Trail
- Offload : Rugby
- Opfeel : Squash
- Pongori : Table Tennis
- Copaya: Beach Volleyball
- Allsix : Volleyball
- Watko : Water Polo
You can click "Notify Me" button, we will reach you when the product is available
Decathlon are proudly sell our original product made from each passion brands.
Registration & Membership
To register in our membership, you can do Sign Up or create account on our website/application. If you are in our store, you can ask to our cashier and we only need your email address and phone number to join in our membership.
- Exchange and return forever *terms and condition applies
- Email notification for every sports events
Store Information
Currently we have eight (8) stores in Indonesia:
- Decathlon Alam Sutera
Jl. Jalur Sutera Boulevard No.Kav. 49, Kunciran, Kota Tangerang, Banten 15144
Tel : +62 817-0021-708 - Decathlon Summarecon Bekasi
Jl. Bulevar Ahmad Yani, Harapan Mulya, Bekasi Utara, Kota Bekasi, Jawa Barat 17143
Tel : +62 817-4848-807 - Decathlon Mall Taman Anggrek
Jl. Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01, Daerah Khusus Ibukota Jakarta 11440
Tel : +62 817-5257-305 - Decathlon Mall of Indonesia
Mall of Indonesia lantai 1, Jl. Boulevard Bar. Raya No.12, RT.18/RW.19, Klp. Gading Bar., Kec. Klp. Gading, Kota Jkt Utara, Daerah Khusus Ibukota Jakarta 14240
Tel: +62 817-771-157 - Decathlon Pondok Indah
1, Jl. Metro Pondok Indah Blk. BB No.3, RW.16, Pd. Pinang, Kec. Kby. Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12310, Indonesia
Tel: +62 817-0222-369 - Decathlon Pakuwon Mall Jogja
Pakuwon Mall Jogja, Jl. Ring Road Utara, Kaliwaru, Condongcatur, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281, Indonesia
- Decathlon Pakuwon Mall Surabaya
Pakuwon Mall, Babatan, Kec. Wiyung, Kota SBY, Jawa Timur 60213, Indonesia
Store operational hour:
Monday - Sunday, include public holiday
10 AM- 9 PM
Order
You’ve followed all the steps to place your order and made your payment with no difficulty, and you have received Order ID? Thats great!
Please note that it may take up to 12 hours for your order to be confirmed. Once your order is confirmed, you will receive an order confirmation through your Email.
Now you will be able to follow your order status in your personal account at www.decathlon.co.id and choose "My Account"
If you have placed your order 12 hours ago and still have not received any confirmation email, please contact our Team for advice : +62 817-0771-721 (whatsapp only)
Here are the procedure:
- Go to our website at www.decathlon.co.id
- Login your website account by inserting your email address and password. If you don't have an website account, you can create your new website account by click "Create Account" in the website.
- Search your product that you want to purchase in the search engine or click menu in the up left side of the website.
- Click "Add to Cart". If you want to add the product, click "Continue Shopping" and if you want to payment immediately, click "Proceed to Checkout".
- On address, make sure that you already inserting your address and zip code. If you want to change the address, click "Update".
- Choose the delivery method that you want and make sure that you already read the information of each delivery method first in order to avoiding misinformation and click terms and condition.
- If you finished order process, choose "Confirm My Order", then click MIDTRANS* and you can choose payment method that you want and make sure that you already pay immediately after place an order**
*MIDTRANS
- Bank Transfer (BCA, Mandiri, BNI, Permata dan lainnya)
- Kartu Kredit
- Gopay, Shopeepay, QRIS
- Indomaret (min purchase Rp 100,000,-)
**Limit time for virtual account number is 24 hours.
For Bank Transfers and Convenience Store, please click "get payment code", and make payment :)
And for details, please click here
Unfortunately, we are unable to accept orders via phone or WhatsApp.
Orders have to be online through website with a valid account to allow tracking.
Each product description indicates the time it takes to process your order.
The total delivery time includes the warehouse processing time and home delivery by our carriers.
Once you have all your items in your basket, you will see the estimated delivery date just below your selected Shipping Method.
The delivery date is based on the delivery date of the product with the longest delivery time.
Once your product has been shipped, you will receive an automatic confirmation email and shortly after you will be able to track your order.
This may occurs whenever the item you would order is out of stock.
You may contact E-Commerce Team: +62 817-0771-721 (whatsapp only)
or Email to: [email protected] to further resolve the issue.
We don't provide any business like that and all the price from our store and website are fixed.
If you want to see or buy our product, please directly visit our store or shop through our website.
This may occurs when your address is out of our delivery range.
Dont worry! We will help to fix this.
Please inform us your address and postal code through:
E-Commerce Team: +62 817-0771-721 (whatsapp only) or
Email to: [email protected]
Payment
Finish adding product to your cart? Just need one more step by completing your payment.
Please choose MIDTRANS as your payment gateaway, then you can choose one of these methods:
- Credit Card
- BCA, Permata Bank, BNI, Mandiri
- Bank transfer (ATM Bersama, Prima, Alto)
- Gopay, Shopeepay, QRIS
- Indomaret, Alfamart
Waktu tenggang pembayaran menggunakan:
- Indomaret, Alfamart, Bank transfer: 24 hours
- Gopay, Shopeepay, QRIS: 15 minutes
If you did not complete your payment within the expiry time, you will have to make new order again.
If you have received verification code, you cannot change your payment method.
If you go back to the previous payment method option, you will have empty cart and you have to make new order.
But if you have not received the verification code yet, you sure can make a change of your payment method.
There are many reasons could happen such as:
- Virtual account number expired
- Insufficient funds
You may contact us on:
Team E-Commerce: +62 817-0771-721 (whatsapp only) or
Email to: [email protected]
Refund & Exchange
If you are Decathlon's loyalty member and an online user through website, we allow up to lifetime to return your items in following cases:
In-store purchases
Please follow steps below:
- Bring along the item(s) and receipt
- Come to the Welcome Desk area and we will process your product exchange.
Online purchases
If you are an online user, you need to follow this step:
- Call our E-Commerce team: +62 817-0771-721 (whatsapp only) or email us at [email protected]
- Please inform us your order number and product you would like to exchange (name, size, color) and why you want to exchange?
- Pack the item(s) that you would like to exchange, and you MUST attach the receipt.
- Please send the parcel to:
DECATHLON MAL TAMAN ANGGREK
Jl. Jalan Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01 (Sebelah Bakmi GM).
RT.12/RW.1, Tj. Duren Sel., Kec. Grogol petamburan
Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440 .
In return case, we don't provide your delivery cost.
Please note that refund process will takes time up to 2 days of working day since you completed filling refund form.
If you are Decathlon's loyalty member and an online user through website, we allow lifetime to return your items in following cases:
In-store purchases
If you have unwanted goods you can choose to be refunded or to exchange. Please do note that we do not exchange more than 10 items.
- Bring along your item(s) and receipt to our store
- Come to the Welcome Desk and we will process your refund in Cash
Online purchases
When you shop and already paid but unfortunately there are some of the item(s) you ordered is out of stock.
Don't worry! We will contact you right away and explain the issue above then if you still want to refund, the amount will be refunded back to you card.
We will send you the refund form to your Email.
Please understand that the process needs 7-14 working days since the date of form submission.
If you need more information you can contact us on:
Team E-Commerce: +62 817-0771-721 (whatsapp only) or
Email to: [email protected]
Didn't pick-up the correct size or color?
NO WORRIES! We are happy to exchange it for free, lifetime and the cost of shipping is on us!*
More information about term and policy please click here.
Career
For you who have interest and big passion on sport, we are welcome to join you :)
Find us through:
- Instagram @Decathlon.Indonesia and find "RECRUITMENT" in our Highlight Stories.
- Or you can email us to [email protected]
So, if you too want to combine your passion for sport with a rich and fulfilling career, then join us!
Second Life
In order to stop throwing away products that can still make people happy, we give a second life to products that are not new or have a slight defect by reselling them at a reduced price in our stores.
Our second life products are products that have a defect and cannot be resold as new, products that we have bought back from our customers, and non-new products that come from our customers' returns.
For now in Alam Sutera, products are from our stock (writedowns, display, tested products, customer return) and we do not buy back products from customers.
We control, clean and repair if necessary all our second life products in order to guarantee you a use identical to a new product!
An article can be treated in second life for various reasons:
- after an internet order, the product arrived defective at a customer's place, who therefore sent it back
- the product's packaging was damaged in the warehouse or during transport, making it impossible to sell it as new
- the product was on display in the store
- an athlete tested the product and was not satisfied with it and sent it back to us
In Second Life space, you can find various products like : bike being ridden 3-4 times, a visible hole on tent, default color of wetsuit, missing pieces in package of fitness elastic band...
A reconditioned product is an item that has been returned to us defective and that our Decathlon teammates have diagnosed, assembled, repaired and tested to ensure its proper functioning;
You have the opportunity to purchase a second life product at all our stores at Jabodetabek.
If you would like to purchase a second life product, please go directly to the store to purchase it. Home delivery is not yet available for these products.
The pricing of Second Life products is defined according to the condition of the product and its original price. We have different grades applied to a Second Life product : Excellent condition, Very good condition, Good condition, Fair condition, Long SLT, Packaging.
There are no refund/exchange/warranty for Second Life Products. With best price, all sales are final!
We repair all the defects which can block the good functioning of the product.
On the other hand, some products may still have cosmetic defects such as scratches, scuffs or marks.
We do not yet offer a delivery service for our second life products sold in stores. These products are only available for purchase in the store where they are on sale and cannot be delivered to another store
Second Life sales deposit
a depot-sale area where our sportsmen and women can buy or sell second-life sports equipment at the best price.
Second Life Sales Deposit products are from the customer who drops off a product to sell it.
You have to come to the store to give the product for a quality and safety check, set the price, accept terms and conditions related to this project by signing a contract.
You can sell your products, for now, only in our store in Pondok Indah. You will need to come physically to our store in Pondok Indah to participate in Second Life Sales Deposit.
Sports equipment will be accepted to be sold , under the following conditions:
Conditions for Decathlon brands:
- Not a safety product such as helmets and protectors;
- Not underwears and socks;
- Not electronic devices;
- The product is provided in clean and spotless condition;
- Product value cannot be less than Rp. 20,000.
Conditions for brands outside of Decathlon:
- Not a safety product such as helmets and protectors;
- Not underwears and socks;
- Not electronic devices;
- Not casual apparel such as: sweat shirt, hoodies, leggings, t-shirts, tank tops, sneakers, sandals, polo shirts;
- The product is provided in clean and spotless condition;
- Product value cannot be less than Rp. 20,000.
You can go directly to our store in Pondok Indah and see our space dedicated for Second Life Sales Deposit products. After, you can pay for your purchase directly at the cashier, same as a non-Second Life product.
No refund / exchange are accepted for Second Life Sales Deposit products. No legal warranty is applied to Second Life Sales Deposit products.
Buy and sell your second-hand sports equipment!
Benefit from the expertise of our sellers
Buy and sell at the best price
We check product reliability
Second Life Sales Deposit is a benefit exclusive for our members - register today for free!
It is 6 months after activation.