DELIVERY
HOW MUCH IS THE DELIVERY FEE AND WHEN WILL MY ORDER ARRIVED?
Here is the estimated delivery fee and time of your package.
| Delivery Method | Reguler & Next Day Delivery | Instant & Sameday Delivery | Cash On Delivery | Same Day Delivery | Click and Collect Bandung | Click and Collect Solo | Click and Collect at Store |
| Courier | JNE | GoSend | Kerry Express | Paxel | JNE | JNE | - |
| Coverage Area | Indonesia | 40 km radius from pickup point | Jabodetabek | Jabodetabek, Jawa, Bali (predetermined cities) | Bandung, Cimahi | Solo | - |
| Pickup Point | - | Decathlon Alam Sutera | - | - | Urban Gym Bandung | Body & Mind Solo | Alam Sutera / Bekasi / Mall Taman Anggrek Store |
| Cut Off Order Time | Reguler : 03.00 PM Next Day : 12.00 PM |
Instant: 03.00 PM Sameday : 01.00 PM |
03.00 PM | 10.00 AM | 03.00 PM | 03.00 PM | 03.00 PM |
| ETA | Follow JNE ETA, click here | Instant: 2-4 hr after driver pick up Sameday: 4 hr after driver pick up |
2-3 Day | 8.00 PM - 10.00 PM local time | 3-4 Day | 3-4 Day | 6-12 Hour from payment validated |
| Price per KG | Follow JNE pricing, click here | - | IDR 10K | Jabodetabek : IDR 27K Jawa Bali : IDR 42K |
- | IDR 10K | Free of Charge |
| Remarks | - | Instant: 15 kg (60 x 40 x 40 cm) Sameday: 2 kg (40 x 40 x 17 cm) |
- | Max dimension : 50x50x50 cm Max weight : 5kg |
- | - | - |
COD TERM & CONDITION
1. Cash On Delivery service at decathlon.co.id currently applies only to JABODETABEK by making Cash payment at the time of courier arrives with unlimited transaction. All shipments are from Decathlon Alam Sutera
2. Customers can only accept / reject orders. Customers are not allowed to open, or try the product before the money is handed over to the courier.
3. Customers cannot buy some items and only pay for that some desired items.
4. Customers can return and exchange items, but cannot leave it to the courier. You can drop it at the nearest logistics provider and send it to this address:
Attn: E-commerce Team
PT. Decathlon Sports Indonesia
Jl. Jalur Sutera Boulevard Kav. 49, Kunciran, Pinang,
Kota Tangerang Banten 15144
More info: https://www.decathlon.co.id/in/content/20-exchange-refund
5. Customer can track the order from this linkhttps://id.kerryexpress.com/track-trace/
HOW DO I TRACK MY ORDER ?
The receipt number will be sent through email after your order status is "shipped".Contact us if you have not received a receipt number.
You can check your order delivery status on:
JNE : https://www.jne.co.id/en/tracking/trace
Kerry Express : https://id.kerryexpress.com/track-trace/
Paxel : https://paxel.co/shipment-status.php
CLICK & COLLECT AT OUR STORE!
We are committed to preparing your order at your chosen shop starting from 6-12 hours, if you place an order before 3 pm!
You can simply place an order online on our website, select your preferred store, check your email notification that we send, and you can take your order anytime starting from 11am to 9pm.
Don't forget to bring your email notification for verification purposes!
IN CASE OF LATE DELIVERY
In case of late delivery, we will coordinate with our logistics partner to maximize the delivery on that same day.
If still not, you are entitled to get refund for the shipping fee.
Please contact us if you are having that issue.