DELIVERY

In connection with the updates and as an effort to prevent the spread of the corona virus COVID-19, there are several things that will affect the delivery time of the recipient of the package: 

• There are restrictions on Transport Access and Activities carried out by several City Governments or Regional Governments in handling controlling and managing the spread of COVID 19 in various regions of Indonesia, such as
• closure of flights and passenger ships in Jayapura and Timika, 
• closure of all sea transportation access in Lingga Regency, Batam, 
• restrictions on access to and out of four or more wheeled vehicles in the Tegal City area,
• etc. 
• Recommendations from Government to Work From Home (WFH), so therefore our delivery partner comply with the restrictions and regulation of the number of employees on duty, especially the courier officers.
• There is strict of the inspection process of courier officers when delivering to certain regions or agencies, such as checking body temperature and completeness of personal protective equipment (masks and gloves) which have an impact on increasing delivery time for consignments
• Due to the Indonesian Ministerial Regulation to restrict transportation during homecoming period amid the Idul Fitri 1441 Hijriah in order to prevent the spread of Corona Virus Desease 2019 (COVID-19), the delivery to outside Java island, especially to locations requiring air transportation, may experience delay in delivery time.

In that connection, we truly sorry that we cannot promise delivery times but we will continue to make every effort to be able to completely sending packages to the destination. We apologize for the inconvenience, Thank you for your attention and Stay safe!

HOW MUCH IS THE DELIVERY FEE AND WHEN WILL MY ORDER ARRIVED?

Here is the estimated delivery fee and time of your package.

1. HOME DELIVERY

*Please note that we do not accept requests for a dropshipper (changing the sender's name and address)

2. CLICK AND COLLECT

COD TERM & CONDITION

1. Customers can only accept / reject orders. Customers are not allowed to open, or try the product before the money is handed over to the courier.

2. Customers cannot buy some items and only pay for that some desired items.

3. Customers can return and exchange items, but cannot leave it to the courier. You can drop it at the nearest logistics provider and send it to this address:

Attn: E-commerce Team

PT. Decathlon Sports Indonesia

Jl. Jalur Sutera Boulevard Kav. 49, Kunciran, Pinang,

Kota Tangerang Banten 15144

More info: https://www.decathlon.co.id/in/content/20-exchange-refund

4. Customer can track the order from this linkhttps://id.kerryexpress.com/track-trace/

HOW DO I TRACK MY ORDER ?

The receipt number will be sent through email after your order status is "shipped".Contact us if you have not received a receipt number.

You can check your order delivery status on:
JNE : https://www.jne.co.id/en/tracking/trace
Kerry Express : https://id.kerryexpress.com/track-trace/
Paxel : https://paxel.co/shipment-status.php
GoSend : Gojek will send the tracking details to your mobile

CLICK & COLLECT AT OUR STORE!

We are committed to preparing your order at your chosen shop starting from 6-12 hours, if you place an order before 3 pm!

You can simply place an order online on our website, select your preferred store, check your email notification that we send, and you can take your order anytime starting from 11am to 9pm.

Don't forget to bring your email notification for verification purposes!

IN CASE OF LATE DELIVERY

In case of late delivery, we will coordinate with our logistics partner to maximize the delivery on that same day.

If still not, you are entitled to get refund for the shipping fee.

Please contact us if you are having that issue.