HOW MUCH IS THE DELIVERY FEE AND WHEN WILL MY ORDER ARRIVED?
Here is the estimated delivery fee and time of your package.
1. HOME DELIVERY
|Delivery Method||Courier||Sent From||Coverage Area||Cut Off Order Time||ETA||Price per KG||Max. Dimension|
|Reguler & Next Day Delivery & Trucking||JNE||All Store||Indonesia||02.00 PM||Follow JNE ETA, click here||Follow JNE pricing, click here||-|
|Instant & Sameday Delivery||GoSend||Decathlon Mall of Indonesia||40 km radius from pickup point||Instant: 03.00 PM
Sameday : 01.00 PM
|Instant: 2-4 hr after driver pick up
Sameday: 4 hr after driver pick up
|-||Instant: 15 kg (70 x 50 x 50 cm)
Sameday: 5 kg (40 x 40 x 17 cm)
|Cash On Delivery||Kerry Express||Decathlon Mall of Indonesia||Predetermined cities on all Indonesia||02.00 PM||Depend on locations||
Jabodetabek: IDR 11K
|Same Day Delivery||Paxel||All Store||Jabodetabek, Jawa, Bali (predetermined cities)||10.00 AM||8.00 PM - 10.00 PM local time||Jabodetabek : IDR 18K
Jabar : IDR 25K
Jateng DIY : IDR 33K
Jatim Bali : IDR 33K
|5 kg (50x50x50 cm)|
*Please note that we do not accept requests for a dropshipper (changing the sender's name and address)
2. ORDER AND COLLECT
|Delivery Method||Courier||Sent From||Coverage Area||Cut Off Order Time||ETA||Price per KG||Max dimension|
|Order and Collect Rocca Space GBK||Decathlon MTA||Decathlon MTA||Jakarta||03.00 PM||1 Day||-||15 kg (60 x 40 x 40 cm)|
|Order and collect Canggu Studio Bali||JNE||All Store||Bali||03.00 PM||3-4 Day (closed until January 4, 2021)||Free Delivery Above 400K||-|
|Order and Collect at Store||-||-||-||03.00 PM||6-12 Hour from payment validated||-||-|
|Order and Collect Indomaret||Indopaket||Decathlon Alam Sutera||Indonesia||02.00 PM||Follows Indopaket, click here||Follows Indopaket, click here||20 kg (50 x 50 x 50 cm)|
COD TERM & CONDITION
1. Customers can only accept / reject orders. Customers are not allowed to open, or try the product before the money is handed over to the courier.
2. Customers cannot buy some items and only pay for that some desired items.
3. Customers can return and exchange items, but cannot leave it to the courier. You can drop it at the nearest logistics provider and send it to this address:
Attn: User Delightment Team
Decathlon Mall of Indonesia. Mall Of Indonesia, Jl. Boulevard Bar. Raya No.B1, RT.18/RW.19, West Kelapa Gading, Kelapa Gading, Jakarta 14240
Khusus Ibukota Jakarta 11440 .
4. Customer can track the order from this linkhttps://id.kerryexpress.com/track-trace/
HOW DO I TRACK MY ORDER ?
The receipt number will be sent through email after your order status is "shipped". Contact us if you have not received a receipt number.
You can check your order delivery status on:
JNE : https://www.jne.co.id/en/tracking/trace
Kerry Express : https://id.kerryexpress.com/track-trace/
Paxel : https://paxel.co/shipment-status.php
GoSend : Gojek will send the tracking details to your mobile phone.
CLICK & COLLECT AT OUR STORE!
We are committed for prepare your order at your chosen store within 6-12 hours if you place an order before 15.00!
You can simply place an order online on our website, select your preferred store, check your email notification that we send, and you can take your order anytime starting from 11.00 - 20.00.
Don't forget to bring your email notification for verification purposes!
IN CASE OF LATE DELIVERY
In case of late delivery, we will coordinate with our logistics partner to maximize the delivery on that same day.
If still not, you are entitled to get a refund for the shipping fee.
Please contact us if you are having that issue.