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DELIVERY



UPDATE DELIVERY ABOUT COVID-19

Decathlon Indonesia strengthens its COVID-19 approaches. Our priority is to keep everyone safe amongst the order delivery. Consequently, we are temporarily limiting our delivery options and propose the following solutions:
  1. JNE YES
  2. JNE REG
  3. JNE TRUCKING
  4. Gosend Same Day Delivery
  5. Gosend Instant Delivery
  6. PAXEL Same Day Delivery
  7. Cash on Delivery
  8. Click And Collect at Canggu Studio Bali
  9. Click And Collect at Decathlon Alam Sutera (DRIVE THRU)
  10. Click And Collect at Decathlon Summarecon Bekasi (DRIVE THRU)
  11. Click And Collect at Decathlon Mall Taman Anggrek
In connection with the updates and as an effort to prevent the spread of the corona virus COVID-19, there are several things that will affect the delivery time of the recipient of the package: 
  • There are restrictions on Transport Access and Activities carried out by several City Governments or Regional Governments in handling controlling and managing the spread of COVID 19 in various regions of Indonesia, such as
    • closure of flights and passenger ships in Jayapura and Timika, 
    • closure of all sea transportation access in Lingga Regency, Batam, 
    • restrictions on access to and out of four or more wheeled vehicles in the Tegal City area,
    • etc. 
  • Recommendations from Government to Work From Home (WFH), so therefore our delivery partner comply with the restrictions and regulation of the number of employees on duty, especially the courier officers.
  • There is strict of the inspection process of courier officers when delivering to certain regions or agencies, such as checking body temperature and completeness of personal protective equipment (masks and gloves) which have an impact on increasing delivery time for consignments
  • Due to the Indonesian Ministerial Regulation to restrict transportation during homecoming period amid the Idul Fitri 1441 Hijriah in order to prevent the spread of Corona Virus Desease 2019 (COVID-19), the delivery to outside Java island, especially to locations requiring air transportation, may experience delay in delivery time.
We will continue to make every effort to be able to completely send packages to sport users. We apologize for the inconvenience, Thank you for your attention and stay safe!


HOW MUCH IS THE DELIVERY FEE AND WHEN WILL MY ORDER ARRIVED?

Here is the estimated delivery fee and time of your package.

1. HOME DELIVERY

Delivery Method Courier Sent From Coverage Area Cut Off Order Time ETA Price per KG Max. Dimension
Reguler & Next Day Delivery & Trucking JNE All Store Indonesia 02.00 PM Follow JNE ETA, click here Follow JNE pricing, click here -
Instant & Sameday Delivery GoSend Decathlon MTA 40 km radius from pickup point Instant: 03.00 PM
Sameday : 01.00 PM
Instant: 2-4 hr after driver pick up
Sameday: 4 hr after driver pick up
- Instant: 15 kg (70 x 50 x 50 cm)
Sameday: 5 kg (40 x 40 x 17 cm)
Cash On Delivery Kerry Express Decathlon Alam Sutera Predetermined cities on all Indonesia 02.00 PM Depend on locations

Jabodetabek: IDR 11K
Jabar Jateng: IDR 20K
Jatim Bali:
IDR 30K
Other Cities:  IDR 45K

-
Same Day Delivery Paxel All Store Jabodetabek, Jawa, Bali (predetermined cities) 10.00 AM 8.00 PM - 10.00 PM local time Jabodetabek : IDR 18K
Jabar : IDR 25K
Jateng DIY : IDR 33K
Jatim Bali : IDR 33K
5 kg (50x50x50 cm)

*Please note that we do not accept requests for a dropshipper (changing the sender's name and address)

2. CLICK AND COLLECT

Delivery Method Courier Sent From Coverage Area Cut Off Order Time ETA Price per KG Max dimension
Click and Collect Rocca Space GBK Decathlon MTA Decathlon MTA Jakarta 03.00 PM 1 Day - 15 kg (60 x 40 x 40 cm)
Click and collect Canggu Studio Bali JNE All Store Bali 03.00 PM 3-4 Day (closed until January 4, 2021) Free Delivery Above 400K -
Click and Collect at Store - - - 03.00 PM 6-12 Hour from payment validated - -
Click and Collect Indomaret Indopaket Decathlon Alam Sutera Indonesia 02.00 PM Follows Indopaket, click here Follows Indopaket, click here 20 kg (50 x 50 x 50 cm)

COD TERM & CONDITION

1. Customers can only accept / reject orders. Customers are not allowed to open, or try the product before the money is handed over to the courier.

2. Customers cannot buy some items and only pay for that some desired items.

3. Customers can return and exchange items, but cannot leave it to the courier. You can drop it at the nearest logistics provider and send it to this address:

Attn: User Delightment Team

Jl. Jalan Letjen S. Parman Kav. 21, Mal Taman Anggrek L1, C01 Daerah Khusus Ibukota Jakarta ID-JK, RT.12/RW.1, Tj. Duren Sel., Kec. Grogol petamburan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11440 .

(Next Bakmi GM).

More info: https://www.decathlon.co.id/in/content/20-exchange-refund

4. Customer can track the order from this linkhttps://id.kerryexpress.com/track-trace/


HOW DO I TRACK MY ORDER ?

The receipt number will be sent through email after your order status is "shipped". Contact us if you have not received a receipt number.

You can check your order delivery status on:
JNE : https://www.jne.co.id/en/tracking/trace
Kerry Express : https://id.kerryexpress.com/track-trace/
Paxel : https://paxel.co/shipment-status.php
GoSend : Gojek will send the tracking details to your mobile phone.


CLICK & COLLECT AT OUR STORE!

We are committed for prepare your order at your chosen store within 6-12 hours if you place an order before 3 pm!

You can simply place an order online on our website, select your preferred store, check your email notification that we send, and you can take your order anytime starting from 11 am to 9 pm.

Don't forget to bring your email notification for verification purposes!


IN CASE OF LATE DELIVERY

In case of late delivery, we will coordinate with our logistics partner to maximize the delivery on that same day.

If still not, you are entitled to get a refund for the shipping fee.

Please contact us if you are having that issue.