DELIVERY
HOW MUCH IS THE DELIVERY FEE AND WHEN WILL MY ORDER ARRIVED?
Here is the estimated delivery fee and time of your package.
1. HOME DELIVERY
| Delivery Method | Courier | Sent from | Coverage Area | Cut Off Order Time | ETA | Price per Kg | Max Dimension |
| Trucking / Big Package | JNE | Alam Sutera, Summarecon Bekasi, Mal Taman Anggrek, Mall of Indonesia, Mal Kota Kasablanka dan Pondok Indah | Indonesia | 03.00 PM | Mengikuti JNE, klik di sini | Mengikuti JNE, klik di sini | - |
| Reguler dan Next Day Delivery | Lion Parcel | Alam Sutera, Summarecon Bekasi, Mal Taman Anggrek, Mall of Indonesia, Mal Kota Kasablanka dan Pondok Indah | Indonesia | 03.00 PM | Mengikuti Lion Parcel, klik di sini | Mengikuti Lion Parcel, klik disini | - |
| Instant Delivery | Paketku | Alam Sutera, Summarecon Bekasi, Mal Taman Anggrek, Mall of Indonesia, Mal Kota Kasablanka dan Pondok Indah | radius 40 km dari titik pick up | Instant: 05.00 PM | Instant: 2-4 jam setelah driver pick up | - | Instant: maksimum 15 kg (70 x 50 x 50 cm) |
*Please note that we do not accept requests for a dropshipper (changing the sender's name and address)
2. ORDER AND COLLECT
| Delivery Method | Courier | Sent from | Coverage Area | Cut Off Order Time | ETA | Price per Kg | Max Dimension |
| Collect at Store | - | Alam Sutera, Summarecon Bekasi, Mal Taman Anggrek, Mall of Indonesia, Mal Kota Kasablanka dan Pondok Indah | - | 05.00 PM | 1 Jam dari pembayaran diterima* (dalam jam operasional fulfilment toko, 11am-7pm) | - | - |
COD TERM & CONDITION
1. Customers can only accept / reject orders. Customers are not allowed to open, or try the product before the money is handed over to the courier.
2. Customers cannot buy some items and only pay for that some desired items.
3. Customers can return and exchange items, but cannot leave it to the courier. You can drop it at the nearest logistics provider and send it to this address:
Attn: User Delightment Team
Decathlon Mall of Indonesia. Mall Of Indonesia, Jl. Boulevard Bar. Raya No.B1, RT.18/RW.19, West Kelapa Gading, Kelapa Gading, Jakarta 14240
Khusus Ibukota Jakarta 11440 .
More info: https://www.decathlon.co.id/in/content/20-exchange-refund
4. Customer can track the order from this linkhttps://id.kerryexpress.com/track-trace/
HOW DO I TRACK MY ORDER ?
The receipt number will be sent through email after your order status is "shipped". Contact us if you have not received a receipt number.
You can check your order delivery status on:
CLICK & COLLECT AT OUR STORE!
We are committed for prepare your order at your chosen store within 6-12 hours if you place an order before 15.00!
You can simply place an order online on our website, select your preferred store, check your email notification that we send, and you can take your order anytime starting from 11.00 - 20.00.
Don't forget to bring your email notification for verification purposes!
IN CASE OF LATE DELIVERY
In case of late delivery, we will coordinate with our logistics partner to maximize the delivery on that same day.
If still not, you are entitled to get a refund for the shipping fee.
Please contact us if you are having that issue.