1. When and where will my order dispatch and arrive?
Decathlon only delivery in JaBoDeTaBek area. The price is 10 000 Rp / kg.
Orders dispatch on working days only, since our delivery partners do not work on public holidays, government holidays, and weekends.
The cut off time for delivery is at 2 PM when order is validated
Dispatch from Decathlon:
--- Purchases made before 2 PM: ---
-Monday to Friday: Order dispatched from Decathlon on the SAME day.
-Saturday and Sunday: Order dispatched from Decathlon on Monday.
--- Purchases made after 2 PM: ---
-Monday to Thursday: Order dispatched from Decathlon on the NEXT day.
-Friday to Sunday: Order dispatched from Decathlon on Monday.
Arrival to Customer:
|Time of Purchase||Day of Purchase||Estimated Arrival|
|2 Days Delivery|
|Before 2 PM||Sat - Sun||Tue|
|After 1 PM||Sat - Sun||Wed|
2. How do I track my order?
If your order is already in status "Shipped" you can track your parcel after 1 business day.
- iRuna eLogistics: Put the Order ID number you receive (For example: '11745') in the www.iruna.id/trackorder
You will receive the tracking number via e-mail. If you didn't get it, please Contact Us.
3. Why doesn't Decathlon offer free shipping?
This is simply because we do not want to pass on the burden to our customers by adding more costs to the price tag of our products when making a purchase on our website.
You may choose your preferred product delivery options and know the price before making a decision. You will be charged an actual shipment cost as no profit margin is being added.
Given this we have no mandatory minimum purchase amounts and no additional costs have been included in our products.